How can we help?
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BaseHead
- Intro / Requirements
- Getting Started [Importing / Workflow]
- Basic Functions/Menus
- Search Bar
- Results List
- PeekTree / UCS Browser
- Waveform View
- Metadata & The Details Panel
- Metadata Viewer Panel
- Options Menu / Page
- Taglist Page
- Browser Page
- Rename Panel
- Process Panel
- Marker Panel
- Quick Access Panel (QAP)
- HTTP / Streaming Playback
- Metadata Import/Export & Burn In
- Wwise Integration
- Key Commands (PC)
- Key Commands (Mac)
- Workflow Tips and Tricks
- BaseHead Server Setup
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CloudPack Manager
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Licensing Questions
- How do I Activate a License Container?
- Activating or Moving License to an online "Cloud.Key"
- How to Convert License to a Cloud.key
- How do I Move a license to another Device?
- BaseHead is not activating on an Apple Silicon system?
- Just extended license and it still shows old activation date?
- Using a Portable USB Stick License
- Old License Archive Info
- I Don't See My License In iLok Manager?
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FAQs
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- Having BaseHead Issues?
- Files Not Copying to DAW Project Folder when Pressing "S" or "X"
- Cant Hear BaseHead when ProTools HD is Open
- Characters Being Replaced with Underscore When Spotting to PT
- Dragging Files From BH to Another App Isn't Working
- Multi-Channel Files Not Displaying in the Correct Order
- Multi-Channel Files Don't Stream/Copy Correct to PT
- Cannot Save Markers, "File In Use"
- Getting No Search Results for Some Searches
- My Changes Are Not Saving to Database
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- PC Rewire / Source Nexus
- PC Defaulting Preferences
- Speed Up / Optimise BaseHead
- Default BaseHead Options Page
- BaseHead Crashes After Splash Screen
- DnD is not working from BaseHead
- How do I fix a Waveform Cache that never rendered fully?
- Drive Letter Differs After Import
- I'm Getting Rewire Error Code #3
- Cannot Drag Files Out of BaseHead
- Override Keystrokes for Generic Target App?
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- Dragging Files from BH Doesn't Work
- Does ReWire work with a 32 or 64 bit DAW?
- Files Not Copying to DAW Project Folder when Pressing "S" or "X"
- What about Integration to other DAWs?
- I'm getting a ReWire Error Code #3
- Why do I get missing files the next time I open Pro Tools?
- The BaseHead ReWire Device isn't showing up in Pro Tools?
- ".ptx file location not indexed" when opening a PT session
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- macOS Defaulting Preferences
- BaseHead crashes importing/playing certain files
- My searches and network transfers are slow
- I have a bunch of SDII that aren't importing?
- I can't move the controls and knobs on some of my WAVES Plugins?
- WAVES plugins do not display the GUI correctly, it appears very small
- Finder or Spotlight comments in some files are not imported
- BaseHead won't launch or launches in Demo mode even after I drag in a valid License
- BaseHead audio is extremely distorted when I click sounds
- Some keyboard shortcuts or functions don't work
- macOS Setting Security Preferences
- macOS Rewire / Source Nexus
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- Spotting Files Not Working with Apple Silicon chips?
- Spotting and Transferring isn't working with my DAW
- REAPER shows "Offline Media" for all files I'm spotting
- When I use Source Nexus I hear no sound in my target application?
- Files do not copy to audio folder when spot/xfer to Cubase, Nuendo or ProTools
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- Pro Tools Setup / Workflow Videos
- Spot to Track (S) is not working
- Why does my Active Session switch to (none) when I switch back to BaseHead?
- What are the recommended settings to use PT with BH?
- The Pro Tools Aggregate audio driver is causing BaseHead to crash
- "Follow Session Folder" doesn't seem to auto-switch Transfer Paths
- The BaseHead ReWire Device is not showing up in Pro Tools
- ReWire crashes after spotting a file and trying to play it with "ReWire error 5000"
- Files not copying to the audio folder when spotting (s) or pressing transfer (x)
- Why do I get assertion errors or an OS Error message when spotting to Pro Tools?
- Why do I get missing files the next time I open Pro Tools?
- Dragging file into Pro Tools results in just noise
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How To Videos
Table of Contents
Some keyboard shortcuts or functions don’t work
< All Topics
Some keyboard shortcuts or functions don’t work
Security Preference settings in macOS can sometimes become out of whack and may need a forced refresh. If you find that some operations in BaseHead are not working (some keyboard shortcuts for instance) you can try a preference refresh.
Copy this command into the macOS terminal with BaseHead closed:
sudo tccutil reset All com.basehead.basehead
You may be asked for a Password, enter your login password for your system.