How can we help?
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BaseHead
- Intro / Requirements
- Getting Started [Importing / Workflow]
- Basic Functions/Menus
- Search Bar
- Results List
- PeekTree / UCS Browser
- Waveform View
- Metadata & The Details Panel
- Metadata Viewer Panel
- Options Menu / Page
- Taglist Page
- Browser Page
- Rename Panel
- Process Panel
- Marker Panel
- Quick Access Panel (QAP)
- HTTP / Streaming Playback
- Metadata Import/Export & Burn In
- Wwise Integration
- Key Commands (PC)
- Key Commands (Mac)
- Workflow Tips and Tricks
- BaseHead Server Setup
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CloudPack Manager
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Licensing Questions
- How do I Activate a License Container?
- Activating or Moving License to an online "Cloud.Key"
- How to Convert License to a Cloud.key
- How do I Move a license to another Device?
- BaseHead is not activating on an Apple Silicon system?
- Just extended license and it still shows old activation date?
- Using a Portable USB Stick License
- Old License Archive Info
- I Don't See My License In iLok Manager?
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FAQs
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- Having BaseHead Issues?
- Files Not Copying to DAW Project Folder when Pressing "S" or "X"
- Cant Hear BaseHead when ProTools HD is Open
- Characters Being Replaced with Underscore When Spotting to PT
- Dragging Files From BH to Another App Isn't Working
- Multi-Channel Files Not Displaying in the Correct Order
- Multi-Channel Files Don't Stream/Copy Correct to PT
- Cannot Save Markers, "File In Use"
- Getting No Search Results for Some Searches
- My Changes Are Not Saving to Database
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- PC Rewire / Source Nexus
- PC Defaulting Preferences
- Speed Up / Optimise BaseHead
- Default BaseHead Options Page
- BaseHead Crashes After Splash Screen
- DnD is not working from BaseHead
- How do I fix a Waveform Cache that never rendered fully?
- Drive Letter Differs After Import
- I'm Getting Rewire Error Code #3
- Cannot Drag Files Out of BaseHead
- Override Keystrokes for Generic Target App?
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- Dragging Files from BH Doesn't Work
- Does ReWire work with a 32 or 64 bit DAW?
- Files Not Copying to DAW Project Folder when Pressing "S" or "X"
- What about Integration to other DAWs?
- I'm getting a ReWire Error Code #3
- Why do I get missing files the next time I open Pro Tools?
- The BaseHead ReWire Device isn't showing up in Pro Tools?
- ".ptx file location not indexed" when opening a PT session
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- macOS Defaulting Preferences
- BaseHead crashes importing/playing certain files
- My searches and network transfers are slow
- I have a bunch of SDII that aren't importing?
- I can't move the controls and knobs on some of my WAVES Plugins?
- WAVES plugins do not display the GUI correctly, it appears very small
- Finder or Spotlight comments in some files are not imported
- BaseHead won't launch or launches in Demo mode even after I drag in a valid License
- BaseHead audio is extremely distorted when I click sounds
- Some keyboard shortcuts or functions don't work
- macOS Setting Security Preferences
- macOS Rewire / Source Nexus
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- Spotting Files Not Working with Apple Silicon chips?
- Spotting and Transferring isn't working with my DAW
- REAPER shows "Offline Media" for all files I'm spotting
- When I use Source Nexus I hear no sound in my target application?
- Files do not copy to audio folder when spot/xfer to Cubase, Nuendo or ProTools
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- Pro Tools Setup / Workflow Videos
- Spot to Track (S) is not working
- Why does my Active Session switch to (none) when I switch back to BaseHead?
- What are the recommended settings to use PT with BH?
- The Pro Tools Aggregate audio driver is causing BaseHead to crash
- "Follow Session Folder" doesn't seem to auto-switch Transfer Paths
- The BaseHead ReWire Device is not showing up in Pro Tools
- ReWire crashes after spotting a file and trying to play it with "ReWire error 5000"
- Files not copying to the audio folder when spotting (s) or pressing transfer (x)
- Why do I get assertion errors or an OS Error message when spotting to Pro Tools?
- Why do I get missing files the next time I open Pro Tools?
- Dragging file into Pro Tools results in just noise
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How To Videos
Table of Contents
Multi-Channel Files Don’t Stream/Copy Correct to PT
< All Topics
Multi-Channel files are not correctly streaming/copying to Pro Tools
All multi-channel files have SMPTE channel order with metadata used to set the actual channel order. When the channel order in OPTIONS is set to SMPTE then there is no change to the files channel order. Set to FILM will change the channel ordering to film.
This is done globally and does not detect file-by-file channel order so can result in the incorrect channel order for some files.
Auto-detection of channel order has been requested and is being considered if possible.