Category: General FAQ

I get no results in some searches such as selecting a Folder This is likely because you do not have “Deep Searching” enabled:  Try enable this and see if your search works correctly. Set to OFF when searching very large...

When using files over my network I cannot save Markers, I receive a “File in Use” error This is likely due to your files being set as “Read Only”. Check your file properties and ensure you have write access to the...

Multi-Channel files are not correctly streaming/copying to Pro Tools All multi-channel files have SMPTE channel order with metadata used to set the actual channel order. When the channel order in OPTIONS is set to SMPTE then...

Multi-Channel files are not displaying in the correct order? All modern files are written as SMPTE format internally with the channel order in the metadata and BH displays them as is and transfers them 1 to 1 with the channel...

Dragging files between BaseHead and another application/explorer isn’t working or doesn’t correctly place You may be running BaseHead or the other application as Administrator. Disable BaseHead and other applications...

When Spotting to Pro Tools using “S” why are some of my characters and being replaced with underscores “_”? Avid’s region spotting API is ancient and only supports mainly Western characters. Unfortunately...

Why when Pro Tools HD is open I can’t hear BaseHead anymore? It’s cuz PT HD with Avid Hardware can’t share hardware with any other program.  It’s the only DAW in the world that will NOT release an audio driver in the...

Why isn’t Nuendo, Cubase or Pro Tools copying files to the audio files folder when spotting or pressing “X” when the DAW prefs are set to always copy? It’s because we are using an API supplied by these...

Having BaseHead Issues? Please do not email directly and always use the Ticket System.  Thank you! If you think you are having a CodeMeter Licensing Issue see the Licensing FAQ Section first! If a recent update seemed to cause...