It’s because we use APIs supplied by these companies, and they ignore the “always copy” preference for region spotting — they always reference files. Looks like a bug on their end.

Best practice: turn Force Reference off, use the Follow Session Folder option, and let basehead handle the file copying.

Pro Tools HD hardware can’t share audio drivers with any other program — it’s the only DAW that won’t release the driver in the background. This is not a basehead problem; any media player (VLC, Windows Media Player) will be silent too once PT seizes the driver.

Some workarounds:

• Use a multi-client interface (e.g. RME).
• Use a different audio interface or onboard sound for basehead.
• Use basehead Connect — our built-in ReWire replacement. Install the VST3 / AAX / AU plugin and press the B.C. button in the transport to stream audio direct to your DAW.

Avid’s region-spotting API is ancient and only supports Western characters. Japanese, Chinese, Korean, etc. don’t survive.

If your filenames contain non-Western characters, use drag-and-drop instead of S or X until we add support for Avid’s new scripting SDK.

Turn off Windows UAC. It’s a known bug reported by Avid, and disabling UAC is their official fix.

Also: if you run Nuendo or Cubase as Administrator, you’ll see the same problem until UAC is off.

You released the file before basehead finished processing it. When you drag a selection (especially a long one), hold the mouse down until the copy completes — releasing early produces white noise.

Don’t use it. It’s a faked driver and not a great one — set up wrong, it crashes things. Avoid where possible.

Use basehead Connect or Source Nexus to route audio from basehead instead.

Quick checklist:

• Place basehead in your Applications folder if it isn’t there — Apple now requires it for one app to send commands to another.
• basehead’s sample rate (Options → Transfers) must match the Pro Tools session sample rate, especially for regions and Spot with Handles.
• Make sure basehead is allowed to control your computer in System Settings → Privacy & Security → Accessibility and Automation. If it’s already in the list, remove and re-add it.

basehead is designed to be the file-conversion boss of Pro Tools — let it do all the copying and conversions.

Turn all Pro Tools import options OFF (as shown):

Use Follow Session Folder to copy all audio to the current session’s Audio Files folder automatically. Trust us — this is the way it was designed.

basehead is Apple Silicon native, but the DAW must be running in the same mode. Rosetta works too — but both basehead and the DAW need to match.

You may be running basehead or the other app as Administrator. Disable Administrator mode on both — basehead can’t drag files to the desktop or Explorer if it’s running elevated.

Modern files store channel order as SMPTE in the metadata, and basehead displays/transfers them 1:1 with that metadata. basehead can route the output to FILM, DTS, or Free routing modes, but channels are always displayed visually in SMPTE order.

On macOS 10.15+, check System Settings → Privacy & Security → Files and Folders and make sure basehead has access to the folder your Transfer Path points at. If the folder is listed but unchecked (typically because you said “no” to a permission prompt earlier), re-check it.

Re-launch basehead after fixing the permission.

Grant basehead Screen Recording permission in System Settings → Privacy & Security.

You may also need to set Pro Tools → Preferences → Operation → Misc → Local Waveform Cache Versions to 0. Another PT quirk: