Having BaseHead Issues?
If a recent update seemed to cause the problem, then grab an older version first to compare to first to make sure that is what caused it.
If 100% confirmed, then try defaulting your preferences next.
Try deleting all your .settings files.. Otherwise known as a Prefs Wipe
Many problems can be fixed by simply deleting all these .settings files
they are are all located HERE..
WINDOWS:
~\AppData\Roaming\basehead/
MACOS:
~/Library/Application Support/basehead/
If it doesn’t help, send use your User.log. Both Windows and macOS logs are located here…
~\Documents\basehead\User.log
Make sure to attach that log file to a Support Ticket.
You can also find a link to create a Support Ticket in your Account Dashboard.
Where are the System Crash logs located?
PC USERS:
Windows users…also submit a .evtx file from your Windows Event Viewer if it is a crash issue:
Right Click Windows Logs/Applications and select “Save Selected Events” and attach this file to the ticket.
MAC USERS:
Apple Crash logs are located here…
~/Library/Logs/DiagnosticReports/ (where ~ refers to your Home directory).
along with theUser.log AND also send your Console output like below this when the crash occurred.
