Posted by Jason | Nov 21, 2022 |
Why do I get missing files the next time I open Pro Tools? This seems to be a problem with versions lower than PT12 if it you drag or spot the same exact file twice into it. The fix for now: turn on “Create Unique Filenames” on...
Read MorePosted by Jason | Nov 21, 2022 |
What about Integration to other DAWs? You can always Drag and Drop to any application that supports DnD directly from BaseHead, but as far as tighter integration, like the “Spot to Track” feature, that it isn’t possible unless...
Read MorePosted by Jason | Nov 21, 2022 |
Why isn’t Nuendo, Cubase or Pro Tools copying files to the audio files folder when spotting or pressing”X” when the DAW prefs are set to always copy? It’s because we are using an API supplied by these companies...
Read MorePosted by Jason | Nov 21, 2022 |
I’m getting a ReWire Error Code #3 (ReWire channel setting error code 3) Try running BaseHead ‘As Administrator’ OR shut your UAC off completely. ...
Read MorePosted by Jason | Nov 21, 2022 |
Does ReWire work with a 32 or 64 bit DAW? version 4.x was 32 bit and 5.x and higher are 64 bit and ReWire requires the DAW to match the same bit rate. If on PC we recommend VoiceMeeter or Source Nexus as an alternative.If on Mac...
Read MorePosted by Jason | Nov 21, 2022 |
When I try and drag any file from BaseHead or my Desktop to my DAW (Especially Pro Tools) it doesn’t work? You need to shut your UAC off to fix this. It’s a known bug reported by Avid and that is their official fix for...
Read MorePosted by Jason | Nov 21, 2022 |
I get no results in some searches such as selecting a Folder This is likely because you do not have “Deep Searching” enabled: Try enable this and see if your search works correctly. Set to OFF when searching very large...
Read MorePosted by Jason | Nov 21, 2022 |
When using files over my network I cannot save Markers, I receive a “File in Use” error This is likely due to your files being set as “Read Only”. Check your file properties and ensure you have write access to the...
Read MorePosted by Jason | Nov 21, 2022 |
Multi-Channel files are not correctly streaming/copying to Pro Tools All multi-channel files have SMPTE channel order with metadata used to set the actual channel order. When the channel order in OPTIONS is set to SMPTE then...
Read MorePosted by Jason | Nov 21, 2022 |
Multi-Channel files are not displaying in the correct order? All modern files are written as SMPTE format internally with the channel order in the metadata and BH displays them as is and transfers them 1 to 1 with the channel...
Read MorePosted by Jason | Nov 21, 2022 |
Dragging files between BaseHead and another application/explorer isn’t working or doesn’t correctly place You may be running BaseHead or the other application as Administrator. Disable BaseHead and other applications...
Read MorePosted by Jason | Nov 21, 2022 |
When Spotting to Pro Tools using “S” why are some of my characters and being replaced with underscores “_”? Avid’s region spotting API is ancient and only supports mainly Western characters. Unfortunately...
Read MorePosted by Jason | Nov 21, 2022 |
Why when Pro Tools HD is open I can’t hear BaseHead anymore? It’s cuz PT HD with Avid Hardware can’t share hardware with any other program. It’s the only DAW in the world that will NOT release an audio driver in the...
Read MorePosted by Jason | Nov 21, 2022 |
Why isn’t Nuendo, Cubase or Pro Tools copying files to the audio files folder when spotting or pressing “X” when the DAW prefs are set to always copy? It’s because we are using an API supplied by these...
Read MorePosted by Jason | Nov 1, 2022 |
Clearing CPM Cache It may be required/recommended to delete the CPM cache files when updating CPM to ensure any changes in the service are correctly reflected on your system so if you have any issues with CPM after an update try...
Read MorePosted by Jason | Nov 1, 2022 |
Quick Start guide: Create a BaseHead account, if you you don’t have one cuz you will need these same credentials to log into BaseHead/the CPM. Download version 2020.7 (or higher) from the Downloads Page Launch BaseHead and...
Read MorePosted by Jason | Nov 1, 2022 |
CPM Crash When Saving Default Path Check your System Preferences > Security & Privacy settings and make sure CloudPack Manager is enabled for folder access:...
Read MorePosted by Jason | Nov 1, 2022 |
Updating the CPM Application The CloudPack Manager (CPM) is a separate application that is included with BaseHead and can be updated and managed separate to the BaseHead installation. This allows updated versions of the CPM...
Read MorePosted by Jason | Dec 19, 2021 |
Setting Up Rewire / Source Nexus (PC) You may need to setup audio routing out of BaseHead into a DAW in order to use both BaseHead audio and your DAWs audio at the same time especially when using ASIO audio. BaseHead offers...
Read MorePosted by Jason | Dec 16, 2021 |
Setting Up Rewire, Source Nexus or SoundFlower (macOS) You may need to setup audio routing out of BaseHead into a DAW in order to use both BaseHead audio and your DAWs audio at the same time. There are many different ways to do...
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