Your purchase really helps keep the basehead Project alive and fund all the fixes needed to chase after DAW and OS changes thrown at us constantly. It also funds the next Bad Ass features to come! 😉
If you have a CloudBased .key file already running on your system, then just relaunch basehead and it will talk to our License Servers and update your license automatically for you.
If you just extended your Maintenance/Support End Date that was already expired AND you are connected to the internet it “should” auto-update the licenses for you on next launch of basehead automatically.
However, if you extended it early to get the loyalty discount OR to ‘Unlock’ extra features with this purchase you have to do one extra step below…
Go to the menu item Help/Licenses and select your license you just made changes to and press the lower left ‘Sync’ button and this will connect to our License Servers and look for changes and update the license on your Local Machine. Done and Done!
NOTE: If are NOT connected to the internet, you can ‘Download’ the updated .key file from on the ‘My Licenses’ page from another system and drop it in the ‘Licenses’ folder at this location.
~Documents/basehead/Licenses
You can also reveal this folder by pressing the ‘Show Licenses folder’ button on the ‘Activation’ tab and just drop it in there.
IMPORTANT: Delete all old on unused licenses in this folder to prevent future conflicts. 😉
Send an email to licensing@baseheadinc.com with your problem and we will sort you out as soon as possible.