We are so sorry to hear about that, but bugs do happen unfortunately….8(

NOTE: A User account is now required to create a Support Ticket!

Make sure you have searched the User Manual for operational problems and the Knowledge Base if having trouble launching.
90% of problems can be fixes with a simple pref wipe or with the tips on FAQ pages for your platform with the below links.

Think you have a Codemeter or Licensing Issue? 
Click the below button to begin troubleshooting…

If you can’t find your solution from the above links, then submit a support ticket by going to “My Account” in the top right of the website and click the “Support Ticket” Tab.

Please Do NOT submit a bug report for version 3.x or even 4.x, unless it’s not launching.
We are only fixing bugs in version 5.x from now on.

Also, version 1.x and 2.x are so NOT supported at all anymore in any way shape or form!
It’s 2019! …. Time to upgrade yo!  8)

FYI: having your Support Plan ACTIVE always puts you in the priority lane to get things resolved… 😉