I am getting an Error Spotting to Pro Tools - it adds the clip from Basehead to the clip bin in my Pro Tools session but does not spot to the timeline. I have Follow Session Folder selected and PT as the Target Application in Basehead (2023.9.12), We have 2 identical systems running PT and Basehead the only difference is one is using the server database (getting the error) and one has the database on a local drive (working fine). As far as I can see I have all options set the same on both machines. I am in the middle of a show and don't like to update things mid project but will if necessary as I see an update came out for Basehead last week.
PT-2Processor Intel(R) Xeon(R) Gold 6226R CPU @ 2.90GHz 2.89 GHz (2 processors)
Installed RAM 64.0 GB (63.7 GB usable)
Device ID 886560E6-8BC4-465A-AE94-13CDFD82B688
Product ID 00391-52107-63009-AAOEM
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro for Workstations
Version 22H2
OS build 19045.3086
Experience Windows Feature Experience Pack 1000.19041.1000.0
Thanks
Hey!
Can you create a support ticket and attached the Debug.log file and videos and screenshots of the problem? https://baseheadinc.com/my-account/support-tickets/
Thx!
Steve
p.s. Also...always use the ticket system for reproducible bugs and urgent matters. 😉
This forum is best for just operational questions.
