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Audio files import

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Posts: 3
Customer
Topic starter
Joined: 4 years ago

Hi,
it seems that some audio files under two or three folders below root, basehead, even if I do not get any errors on import, show me the file missing. If I move the same folder on root, it works fine

Am I doing something wrong?

Best
Marco

1 Reply
Posts: 577
Admin
Joined: 5 years ago

hey Marco!

from the Results List or Browser Page?

can you create a support ticket so we can get more info and include a video to check out the problem also inside it?
https://baseheadinc.com/index.php/having-issues/

In the video create an new database and import fresh files to it from a folder on your desktop and show the problem.

Also when you see "File Missing!" after clicking a file in the Results List, look at the Details panel [path] field and confirm in Finder that this file 110% still exists in that location.  If not, and you created the database using 'Imports' click the green rescan icon next to the the import for BH to check for changes inside the imported folder.

 

Steve

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