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macOS General FAQ

This FAQ covers general issues and solutions when using BaseHead on macOS. 

If you are having issues integrating BaseHead with Pro Tools check this FAQ: 

macOS Pro Tools FAQ

If you are having issues integrating macOS with another DAW, check this FAQ

macOS DAW Related FAQ*

FAQ

Click a question to display the solution

Where are the preference files stored in case I want to delete them and start fresh?

They are in three main places.

1. Open the Terminal program and paste in the below commands based on the version you are running:

Version 2020 or higher
defaults delete com.basehead.BaseHead

 

Version 5.x

defaults delete com.basehead.BaseHead5.x
 
Version 4.x
defaults delete com.basehead.BaseHead4.x_Ultra
defaults delete com.basehead.BaseHead4.x
defaults delete com.basehead.BaseHead4.x_Lite
defaults delete com.basehead.BaseHead4.x_Demo
defaults delete com.basehead.BaseHead4.x-Free
 
IMPORTANT!!  if you did NOT see the BaseHead Welcome Screen on next launch then the above didn’t work so try this then…
  • Do the above one more time
  • Empty your Trash
  • Reboot your Mac

2. If the above doesn’t fix your problem, more additional prefs are stored here that you can start renaming one at a time until your find the problem one or the whole folder and let them re-build

<user>/Library/Application Support/BaseHead/

If you can’t find see this above folder then open terminal and enter this:

chflags nohidden ~/Library/  

3. The final Place for files to be cleared or renamed is in: ~Documents/BaseHead (4.x/5.x)

Every time BaseHead launches it's asking for a password of a Network drive OR is launching slow OR launching another companies DMG File.

Clear your macOS Recent Items List will fix this. (See below Picture)
We are looking for an better fix for this, but this is the quick fix for now.

Why am I seeing DMG's of other application I recently installed launch when I launch BaseHead?

It’s a strange one we know….
Clearing your macOS Recent Item List will fix this. (See above question for picture)
Make sure all .DMG are un-mounted…..maybe even move them or delete them to fix it.
Another solution is….Go to Disk Utility you’ll see the BaseHead Mac.dmg
Remove it from there and the problem should go away…8)

(search keywords .dmg dmg)

I'm trying to install my 4.x custom plugin installer on a new system but I see a bunch of Red X's and files are missing

macOS 10.12 broke the built in unzip of our installer.

Email support@baseheadinc.com to get an updated version.

BaseHead is crashing on certain files while Importing or playing them. What can I try to fix this?

Check if the files are LOCKED.  If so, un-lock them by….

  1. Using Finder, the top level folder of those files that you want to unlock. Switch to List View mode (cmd-2)
    You should now see a finder pane containing only those files and folders that you want to unlock.
  2. Cmd-a to Select All.
  3. Open all the sub-folders. With all selected, opt-command-right arrow to open up all the children.
  4. Cmd-A to select all
  5. Opt-Cmd-I to bring up the single pane inspect
  6. Unlock
My searches and network transfers are slowwww?

If you have SMB and AFP both active….disable SMB to see if that helps.

See this article for more info
http://www.debugginlife.com/solved-very-slow-file-transfer-on-mac-shares-smbafp/ 

I have a bunch of SDII and AIFF file that aren't importing?

In version 5.x we had to drop support for this ancient format and files without extensions as a whole.

No 64 bit application will be able to use them and we couldn’t be happier, so start converting them to BWAV!

Regarding SD2 for version 4.x and before:

They probably don’t have extensions. If so, then turn ON the option “Import files without extensions” on the Import Window.

FYI….both these file type are not industry standard and should be converted to BWAV when you get a chance esp. the SD2’s

Check out the full roundup of Batch Converters by Paul V. at Creative Field Recording
He has lots of praise for Awave and Barbabatch when I spoke with him in Bangkok.
I’ve also heard for a free program that SoundConverter will do the job also.
But honestly if you are looking to convert old Hollywood Edge or Sound Ideas libraries, don’t bother with the pain and find someone that has already did the work and ask to copy the libraries you already own to save yourself the hell of this long and tedious process….hehe

I can't move the controls and knobs on some of my WAVES Plugins?

Try holding Ctrl when clicking to see if that helps.  It should.

WAVES plugins do not display the GUI correctly, it appears very small

This is a known issue and Waves have stated this is addressed in v12 of Waves plugins. You will need to update or look into running Waves using a compatibility mode

I know I have Finder or Spotlight comments in some files. Why don't I see them after Import?

Most likely the files are on network drive.  The Apple supplied API we use doesn’t support non-local volumes.

BaseHead won't launch or launches in Demo mode even after I drag in a valid License

It is most likely you have not allowed the correct permissions for BaseHead. 

Check Security & Privacy settings on Mac and see if you have BaseHead listed in any of the following areas unchecked: 

– Automation
– Accessibility
– Files and Folders
– Full Disk Access
– Screen Recording (for Pro Tools to use “Follow Session Folder”)  Strange I know...don’t ask me why haha!

BaseHead initially launched but now just crashes when launching
It could be security preferences haven’t been set or have not stored correctly: 
 
Check Security & Privacy settings on Mac and see if you have BaseHead listed in any of the following areas unchecked: 
  • Automation
  • Accessibility
  • Files and Folders
  • Full Disk Access
If you find BaseHead is listed in all these areas as checked, just uncheck all these options and close the preferences then relaunch the preferences and re-check them. WWe have a feeling there may be some cases where the new macOS security settings are not sticking all the time and this seems to fix issues in some cases. 
 
If that fails to get BaseHead going then do a preference wipe: 
 
Where are the preference files stored?
They are in three main places.

 
1. Open the Terminal program and paste in the below (without the quotes) based on your version you are running.
 
version 2020 or higher
defaults delete com.basehead.BaseHead
 
IMPORTANT!! if you did NOT see the BaseHead Welcome Screen on next launch then the above didn’t work so try this then…

 
  • Do the above one more time
  • Empty your Trash
  • Reboot your Mac
2. If the above doesn’t fix your problem, more additional prefs are stored here that you can start renaming one at a time until your find the problem one or the whole folder and let them re-build:
 
<user>/Library/Application Support/BaseHead/
 
if you can’t find see this above folder then open terminal and enter this:
 

chflags nohidden ~/Library/  

3. The final Place for files to be cleared or renamed is in: ~Documents/BaseHead (4.x/5.x)

 
Failing this, please raise a support ticket and attach your debug log for Basehead:
 
Delete the log file at…

 
~Documents/BaseHead 5.x/Debug.log 
 
Try launch BaseHead again and if it crashes, attach this file to your reply. 
BaseHead audio is extremely distorted when I click sounds

If you have an Apollo interface or similar it may be related to the setup of “Virtual Outputs”.

Try using a Channel Offset (in the BaseHead Audio Options section) or failing that you may have to change the configuration of your interface using its configuration app to remove the virtual outputs. 

Next macOS Pro Tools FAQ