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macOS General FAQ
This FAQ covers general issues and solutions when using BaseHead on macOS.
If you are having issues integrating BaseHead with Pro Tools check this FAQ:
If you are having issues integrating macOS with another DAW, check this FAQ
FAQ
Click a question to display the solution
Where are the preference files stored in case I want to delete them and start fresh?
They are in three main locations where preference and settings files are stored. Typically you only need to do a preference wipe using the terminal commands below.
Wiping preferences does not delete your database, groups or collections, just any settings you have made to the program.
Be sure to enter these commands exactly or copy/paste to terminal
1. Open the Terminal program and paste in the below commands based on the version you are running:
BaseHead Version 2020 or higher
Main Program Preferences:
defaults delete com.basehead.BaseHead
VST Plugins
defaults delete com.basehead.baseheadVST
BaseHead Creator Edition
BaseHead Version 5.x
defaults delete com.basehead.BaseHead4.x_Ultra
defaults delete com.basehead.BaseHead4.x
defaults delete com.basehead.BaseHead4.x_Lite
defaults delete com.basehead.BaseHead4.x_Demo
defaults delete com.basehead.BaseHead4.x-Free
- Do the above one more time
- Empty your Trash
- Reboot your Mac
2. If the above doesn’t fix your problem, more additional prefs are stored here that you can start renaming one at a time until your find the problem one or the whole folder and let them re-build
<user>/Library/Application Support/BaseHead/
If you can’t find see this above folder then open terminal and enter this:
chflags nohidden ~/Library/
3. The final Place for files to be cleared or renamed is in: ~Documents/BaseHead (4.x/5.x)
BaseHead is crashing on certain files while Importing or playing them. What can I try to fix this?
Check if the files are LOCKED. If so, un-lock them by….
- Using Finder, the top level folder of those files that you want to unlock. Switch to List View mode (cmd-2)
You should now see a finder pane containing only those files and folders that you want to unlock. - Cmd-a to Select All.
- Open all the sub-folders. With all selected, opt-command-right arrow to open up all the children.
- Cmd-A to select all
- Opt-Cmd-I to bring up the single pane inspect
- Unlock
My searches and network transfers are slowwww?
If you have SMB and AFP both active….disable SMB to see if that helps.
See this article for more info
http://www.debugginlife.com/solved-very-slow-file-transfer-on-mac-shares-smbafp/
I have a bunch of SDII that aren't importing?
In version 5.x Apple forced us to drop support for this ancient format and files without extensions as a whole.
No 64 bit application will be able to use them so start converting them to BWAV!
I can't move the controls and knobs on some of my WAVES Plugins?
Try holding Ctrl when clicking to see if that helps. It should.
WAVES plugins do not display the GUI correctly, it appears very small
This is a known issue and Waves have stated this is addressed in v12 of Waves plugins. You will need to update or look into running Waves using a compatibility mode
I know I have Finder or Spotlight comments in some files. Why don't I see them after Import?
Most likely the files are on network drive. The Apple supplied API we use doesn’t support non-local volumes.
BaseHead won't launch or launches in Demo mode even after I drag in a valid License
It is most likely you have not allowed the correct permissions for BaseHead.
Check Security & Privacy settings on Mac and see if you have BaseHead listed in any of the following areas unchecked:
– Automation
– Accessibility
– Files and Folders
– Full Disk Access
– Screen Recording (for Pro Tools to use “Follow Session Folder”) Strange I know...don’t ask me why haha!
BaseHead initially launched but now just crashes when launching
- Automation
- Accessibility
- Files and Folders
- Full Disk Access
They are in three main places.
- Do the above one more time
- Empty your Trash
- Reboot your Mac
chflags nohidden ~/Library/
3. The final Place for files to be cleared or renamed is in: ~Documents/BaseHead (4.x/5.x)
BaseHead audio is extremely distorted when I click sounds
If you have an Apollo interface or similar it may be related to the setup of “Virtual Outputs”.
Try using a Channel Offset (in the BaseHead Audio Options section) or failing that you may have to change the configuration of your interface using its configuration app to remove the virtual outputs.
Some keyboard shortcuts or functions don't work
Security Preference settings in macOS can sometimes become out of whack and may need a forced refresh. If you find that some operations in BaseHead are not working (some keyboard shortcuts for instance) you can try a preference refresh.
Copy this command into the macOS terminal with BaseHead closed:
sudo tccutil reset All com.basehead.basehead
You may be asked for a Password, enter your login password for your system.