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CloudPacks FAQ

Quick Start guide:

  • Create a BaseHead account, if you  you don’t have one cuz you will need these same credentials to log into BaseHead/the CPM.
  • Download version 2020.7 (or higher) from the Downloads Page
  • Launch BaseHead and login on the Start Screen and then press “F12” to see the CPM in all it’s glory
  • Go to the CPM Store Page and find some new tasty sound effects and click click Boom!  done  😉

The below video walkthrough should get you going:

--- Frequently asked questions ---

Updating the CPM application

The CloudPack Manager (CPM) is a separate application that is included with BaseHead and can be optionally updated and managed separate to the BaseHead installation. This allows updated versions of the CPM application to be installed even if you cannot update your version of BaseHead. 

For the latest CPM download and instructions on how to update it, see this page: 

Downloads-CPM

 

Clearing CPM cache (recommended when updating)

It may be required/recommended to delete the CPM cache files when updating CPM to ensure any changes in the service are correctly reflected on your system so if you have any issues with CPM after an update try deleting the cache files:

Windows

  • Delete the cache files located at: C:\Users\[Your User Name]\AppData\Roaming\BaseHead Inc\CPM
  • Launch CPM and allow a few minutes for the required data to be downloaded. You may note all the artwork in the store is missing, this will be downloaded in the background.
  • Close CPM and relaunch. You should now see the image data. If not, select the Options tab in CPM and click Refresh Images

Mac Mac hides the application data away in a hidden “Library” folder. The best way to access this is as follows:

  • Hold down Alt (Option) and click the Go menu
  • You should see a Library option listed:

  • Delete the cache files at ~Library/Application Support/BaseHead/CPM
  • Launch CPM and allow a few minutes for the required data to be downloaded. You may note all the artwork in the store is missing, this will be downloaded in the background.
  • Close CPM and relaunch. You should now see the image data. If not, select the Options tab in CPM and click Refresh Images

If you need to clear the CPM settings on Mac:

  • Open Terminal and run the following command:
  • defaults delete com.basehead.cpm
CPM crashes when I try and save a "Default Path"

Mac: CPM Crashes when I try and save a “Default Path”

Check your System Preferences > Security & Privacy settings and make sure CloudPack Manager is enabled for folder access:

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