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CPM FAQ

This section covers common problems and solutions with the CloudPack Manager software

BaseHead CPM FAQ
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Updating CPM Application

The CloudPack Manager (CPM) is a separate application that is included with BaseHead and can be updated and managed separate to the BaseHead installation. This allows updated versions of the CPM application to be delivered without the need to install the whole BaseHead application. 

It is possible to run the CPM application from anywhere on your system so if you need to simply test, you do not need to place it in your BaseHead installation folder but for it to be launched from within BaseHead you need to replace the existing CPM folder in your BaseHead directory 

Windows

If you have a new version of CPM Unzip the new CPM version and replace the “CloudPackManager.exe” executable within your BaseHead application folder, By Default: C:\Program Files\BaseHead

If you do not already see a “CloudPackManager.exe” file in your BaseHead directory then ensure you are running the latest version of BaseHead first, CPM will not work with versions of BaseHead before v2020.7

Mac

CPM is installed as a separate application so If you have a new version of CPM just replace the existing CloudPack Manager application with the new version by dragging it into your Applications folder

Clearing CPM Cache

It may be required/recommended to delete the CPM cache files when updating CPM to ensure any changes in the service are correctly reflected on your system so if you have any issues with CPM after an update try deleting the cache files:

Windows

  • Delete the cache files located at: C:\Users\[Your User Name]\AppData\Roaming\BaseHead Inc\CPM
  • Launch CPM and allow a few minutes for the required data to be downloaded. You may note all the artwork in the store is missing, this will be downloaded in the background.
  • Close CPM and relaunch. You should now see the image data. If not, select the Options tab in CPM and click Refresh Images

Mac

Mac hides the application data away in a hidden “Library” folder. The best way to access this is as follows: 

  • Hold down Alt (Option) and click the Go menu 
  • You should see a Library option listed: 

  • Delete the cache files at ~Library/Application Support/BaseHead/CPM
  • Launch CPM and allow a few minutes for the required data to be downloaded. You may note all the artwork in the store is missing, this will be downloaded in the background.
  • Close CPM and relaunch. You should now see the image data. If not, select the Options tab in CPM and click Refresh Images

If you need to clear the CPM settings on Mac:

  • Open Terminal and run the following command: 
  • defaults delete com.basehead.cpm
CPM Crashes when I try and save a "Default Path"

Check your System Preferences > Security & Privacy settings and make sure CloudPack Manager is enabled for folder access: 

 

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