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BaseHead PC: General FAQ

This page contains common operational problems and answers for PC users.

If you are having licensing issues see the Licensing Section 

If you are having DAW specific issues see the BaseHead PC: DAW FAQ

If you are having macOS related issues check out the BaseHead Mac: FAQ Section 

BaseHead PC General FAQ
Click a box below to see the answer
How can I speed up and optimize BaseHead PC?

1. Build all your waveforms for all your files and maybe cache them on your local drives
2. Set you ‘Max Files Returned’ to a lower number like 4000
3. Shut off all fields on the Results Page you don’t care about.
(Right Click the header to see field choices)

Where is the BaseHead Preference folder located?

There may be some cases especially after an update where new features are added when you may need to delete your BaseHead preferences to solve an issue. We recommend simply renaming the files with .bak which will allow BaseHead to rebuild a new one but you still have the old one if you need.

The preference folder holds all your BaseHead license files and settings and it is not typically required to delete/rename the whole folder just the following files within:

The preference.config file holds all the usage settings such as the GUI and display, recent searches and played files and most of the general usage settings in the application.

The user.config file stores all the settings on the Options page.

The location where these files are stored along with your license and log files:

Version 2020 OR version 5.x
..\Documents\BaseHead 5.x\
 

Version 4.x
..\Documents\BaseHead 4.x\

You could delete this whole folder (keep in mind you may have your license and database files in here too) or even better just rename it temporarily to anything else to see if it fixes your problem first. If not, rename it back to get your prefs back.

What about resetting BaseHead Options page settings?

If you have issues with audio playback settings or just need to set the BaseHead Options page back to default you will need to delete / rename the User.config file at the same location above.

If that doesn’t fix your problem then a secondary folders to delete are at 

C:\Users\AppData\Local\BaseHead,_LLC

AND

C:\Users\AppData\Roaming\BaseHead Inc

Delete both these folders along with the main pref and user files and then BH should launch the next time as if a fresh install was just done!  8)

NEW: If running version 5.2.2.2 or higher just hold the CTRL key down when launching to give options to wipe prefs files in case you are having issues launching.  You will be prompted for each file that can be wiped currently.

BaseHead quits immediately after seeing the splash screen. How can I fix this?

1. Try going to this super hidden folder and delete all files instead to fix this:
C:\Users\AppData\Roaming\wyUpdate AU

NOTE: it’s super hidden so make sure you enable seeing hidden folders first on your PC in folder options.

Then in the start menu type %AppData% to go to this folder and browse to   \AppData\Roaming and then manually type and add to the path wyUpdate AU to see this secret folder.

If you do not see this folder, then read the above one more time….Trust us it is there and you need to delete all the files inside this folder.. 😉

Note: in version 5.2.2.2+ this folder will auto-wipe on launch since wyUpdate was removed from BH in this version.


2. Check if you have the  FastPictureViewer Codec Pack installed codec installed and it so remove them.
More info on the bug is here….

https://www.quppa.net/blog/2012/09/04/fastpictureviewer-codec-pack-windows-8-and-wpf-dont-play-nicely-together/


3. Another reason that BH wil quit after the splash screen will sound a bit insane,…first clear your AppData Temp folder located here

C:\Users\AppData\Local\Temp

The go to your Recycle Bin and right click it and choose “Empty Recycle Bin”
Let us know if that didn’t help, but we has seen a few times in the past that too many files in the Recycle Bin are causing a WPF error.

When I try and drag any file from BaseHead or my Desktop to my DAW (Especially Pro Tools) it doesn't work?

You need to shut your UAC off to fix this.  It’s a known bug reported by Avid and that is their official fix for it! hahaha


Also, if you run a DAW like Cubase ‘As Administrator’ you will get the same problem until you turn the UAC OFF.


TBH….The UAC is quite worthless so shut that worthless thing off…8)

BaseHead just started crashing randomly even when idle and I already did a prefs wipe. What to do?

Do you have an AMD video card?  If so, an update for Plays.TV is known to crash BaseHead.


Un-install that and that will fix the problem.

http://support.raptr.com/support/solutions/articles/12000003200-how-do-i-uninstall-plays-tv-

How do I fix a Waveform Cache that never rendered fully?

You’ll notice that when you click on the waveform that it will jump to the wrong location.

Hit F5 to re-draw it and fix this problem

Why after importing the drive letter is different and the files say they are Media Offline?

One of two reasons…

Either your “Drive ReMapping” is enabled OR one of your drives is a clone of another so that both hard drives have the same exact Hard Drive ID

Use this program to change one of them
http://www.xboxharddrive.com/freeware.html

Does ReWire work with a 32 or 64 bit DAW?

4.x is 32 bit and 5.x and higher is 64 bit and requires ReWire requires the DAW to match the same bit rate.

Or an even better, check out VoiceMeeter as an alternative.

I'm getting a ReWire Error Code #3 (ReWire channel setting error code 3)

Try running BaseHead ‘As Administrator’ OR shut your UAC off completely.

Dragging files between BaseHead and another application/explorer isn't working or doesn't correctly place

You may be running BaseHead or the other application as Administrator.

Disable BaseHead and other applications from running as Administrator to be able to drag files between applications. If BaseHead runs as Administrator it will not be able to drag files to the desktop/explorer folders.

Why does my Recycle Bin look empty ever since I started using the Codemeter dongle?
Is there a way to override the stock keystrokes fired into a DAW when set to a generic Target App?

Yes, create a file named ‘keysOverride.txt’ in your settings folder at MyDocuments/BaseHead 5.x

Once you create this you will see a yellow label with the word ‘overridden’ next to the Target App selection combo box telling you that it’s engaged.

Inside this file your can place 4 key commands that you want to fire comma separated.

Example:  

%f,i,a,  would be Alt+F then I then A

+o,a,m,k   would be Shift+O then A then M then K

Make sure to have 3 commas even if using one key command like S

s,,,

Email us if you need help with this!

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