COMMON ILOK2/ILOK3 FREQUENTLY ASKED QUESTIONS
I switched to a new system and BaseHead or Injector is not seeing my iLok now. What to Do?
we bind to your iLok2/3 via USB Device Locking and NOT the iLok Manager
So for every new system….
1. Install BaseHead or Injector.
2. Install the License (that was emailed to you when you placed the order)
5.x users just drag and drop the License .key file to the register panel for step 2.
4.x versions use the License Apply helper application for step 2. (Also sent to you a purchase time)
I forgot where I saved my version 5.x .key file to that I applied to my old PC/Mac.
If you applied it on a system in the past, you can find it in ~Documents/BaseHead 5.x/Licenses
Just copy this file to the new system in the same location or drop it on the ‘Register’ Panel on the new system and BaseHead will copy it for you to this location.
You can also re-download it from your ‘My Licenses’ page also.
How do you bind BaseHead to my iLok2 or iLok3?
We make you a custom license from your iLok’s serial number after you send us a License Request thru our helper application. Once it’s applied on the system, when BaseHead or Injector launches it will read the serial number in the license and if it exists on your system, it launches!
It’s the same exact principle as binding to any USB Flash drive or External USB HDD/SSD.
Why don’t I see my license I purchased deposited in the iLok Manager?
We BIND to iLok’s using the serial number you provided to us using License Request at purchase time. We do this just like we do with any other USB Device and this as a bonus happens to work with iLok’s also. It will not show up in the iLok Manger ever and will not mess with other iLok software cuz we just read the serial number of this device like any other USB device you might choose to bind to.
Why can’t I use the iLOK Manager like other software?
Do you want to pay an extra $100 for BH?? then sure we can use the iLok manager! 😉
We wanted to support native support for iLok’s, but financially it doesn’t make sense for us little guys, selling a niche product and would need to raise prices higher to survive.
We like to keep prices as low as possible….8)
That is part of the reason my competition is $899 and $999.
Plus, we needed a dongle that worked over a network, which iLok doesn’t and their Encryption doesn’t work with modern coding languages (only C++)…the list goes on.
Also… We can’t offer other options like USB Flash Drive and Network Floating for large facilities easily and we want to offer flexibility.
So on every new system install…
1. Install BH
2. Install the License File
3. Save $100 dollars…..Any Questions? haha 😉
Will this mess up any other programs using the same iLok2/3?
Nope, we only query the OS for the serial number of the iLok. It will NOT interfere with it’s normal operation in any shape or form.
What if I loose my iLok, it gets damaged or just want to move my 5.x license to a new iLok ?
Just send a new License Request and in the notes tell us your want to switch iLoks. This is a free service for 5.x users only. (version 4.x users see below)
You can also access License Request from the ‘Register Panel’ on the start screen inside BH.
What if I loose my iLok, it gets damaged or just want to move my 4.x license to a new iLok ?
First, purchase a Replace or Move USB/iLok Bound License in the store at $15 for one platform or $25 for both a Mac/PC replacement licenses.
Next send us a new LicenseRequest from the new iLok we can create and send you a new license(s) and we will add the old one to the Kill List within a week.
Every license costs us money to write , so we had to start charging a small fee cuz too many users were changing iLok’s every week it seemed…8(
FYI: This service is free now with version 5.x since it’s CM free now.
How can I move my CmStick license to an iLok binded License?
We prefer never to do this cuz it’s a huge pain and a step backwards. It’s possible, but unless your CmStick is failing we do not condone doing this. If you still want to move, then send us a new License Request and purchase the $35 CodeMeter Transfer Fee in the STORE from CmStick to iLok.
We have to charge a transfer fee for this cuz CodeMeter charges us to change container types.