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BaseHead Creator Stuck on Launch


Posts: 9
Customer
Topic starter
Joined: 2 months ago

Hello all.I am very excited to try Basehead Creator having used Soundminer in the past. I down loaded the latest MAc version, installed it with no apparent problems. But when I launch it, the GUI comes up and all it says is "Launching Basehead"..That's it...just doesnt launch... Help me please.

15 Replies
Posts: 253
Admin
Joined: 2 years ago

What macOS version are you running? 

Can you post your debug log as an attachment (not paste it into the post)
../Documents/BaseHead 5.x/Debug.log

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1 Reply
Customer
Joined: 2 months ago

Posts: 9

Hi Jason, didn't expect a reply this quick..

I'm running High Sierra 10.13.6..

And,sorry, but where do I find the Debug log?

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Posts: 9
Customer
Topic starter
Joined: 2 months ago

Hi Jason, didn't expect a reply this quick..

I'm running High Sierra 10.13.6..

And,sorry, but where do I find the Debug log?

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Posts: 253
Admin
Joined: 2 years ago

Read my post again 🙂

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Posts: 253
Admin
Joined: 2 years ago

Also, what location (country) are you from and what server location have you selected when doing the setup? 

Have you tried to select a different server? 

If that does not work, please also try and simply setup Creator but skip adding any of the cloudpacks, once it is setup and launches press the CPM button and see if you can then add the free packs manually. 

Once we have your log we can check to see if there may be some kind of network issue

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3 Replies
Customer
Joined: 2 months ago

Posts: 9

OK....Sorry Jason forgot protocol

I'm in the USA...Los Angeles...

I don't get to a point when I am given a choice of server for setup, so, 

No, I have not used a different server as I am not offered a choice.

I don't get to a point where I can add cloudpacks, nor Skip their installation.

it gets stuck saying "Launching Creator" 

and nothing else.

I will launch it once again and see wtf I can do to move forward.

PS: Just tell me where the Documents folder is with the boot log...give me the whole chain because Im not ignorant, Im on the Spectrum and am not understanding you. Don't be mean to me...

 

Bill

 

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Admin
Joined: 2 years ago

Posts: 253

OK, if possible can you navigate to the following location and upload this log file: 
/Users/.../Library/Application Support/BaseHead/CPM/Debug.log

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Customer
Joined: 2 months ago

Posts: 9

Tried to attach what I find under App support/ Basehead...no debug log as far as I know. Wont let me attach plists

Also find a screenshot of the Gui as it's stuck..

 

Bill

Screen Shot 2021 10 13 at 5.54.39 PM

 

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Posts: 9
Customer
Topic starter
Joined: 2 months ago

Tried to attach what I find under App support/ Basehead...no debug log as far as I know. Wont let me attach plists

Also find a screenshot of the Gui as it's stuck..

 

Bill

Screen Shot 2021 10 13 at 5.54.39 PM

 

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Posts: 253
Admin
Joined: 2 years ago

Sorry, this location: 
/Users/UserName/Library/Application Support/BaseHead/CPM/Debug.log  

 

 

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1 Reply
Customer
Joined: 2 months ago

Posts: 9

Hi Jason

 

I decided to just see if I could make it do something even though it looked stalled. I needed to make a database before it could search right? So I pulled down the Database column and hit "Create New Database"

And it crashes. Every time I trued to create one.

Let me seeif there is a debug.log now

Bill

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Posts: 9
Customer
Topic starter
Joined: 2 months ago

Hi Jason

What I find under/Basehead/CPM is a CPM file called CPM that is over 40 Mb and is too large to attach 

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Posts: 253
Admin
Joined: 2 years ago

Is there no file that says "Debug.log"??

If not do not worry, we have a user post their debug log to us so hopefully this will help us find out what is the problem for some users

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Posts: 9
Customer
Topic starter
Joined: 2 months ago

No Debug file, and it crashes when making a Database..It's like each of the 2 copy downloads are corrupted, but both in the same way?

Let me know Jason, I appreciate everything you're

doing

 

Bill

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Posts: 253
Admin
Joined: 2 years ago

Ok, your issue is more with BaseHead then, not the CloudPack manager which means we need your main program log7 which is in your documents folder (the one that says "Documents" in your finder) at this location: 

../Documents/BaseHead 5.x/Debug.log

image
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