Certain sounds cras...
 
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Certain sounds crashing Protools on transfer.

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Posts: 11
Customer
Topic starter
Joined: 5 years ago

So I've had a problem over the last few months of certain sounds from my library crashing Protools on the transfer. Sometime Protools will just hang and sometimes it just restarts altogether.

 

All of the sounds that I've noticed this behavior on are sounds that I've created. Some I created in Protools itself, and others I think I finished in Izotope RX. Some aref 48K 24bit and 96k 24bit files. 

 

Basehead shows a "Spotting to Protools Error!" message. The file does end up in the Audio Files folder before the crash though.

 

Any ideas?

 

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Posts: 11
Customer
Topic starter
Joined: 5 years ago

This is on 2022.5.10, but it also was showing this behavior on an earlier version (6 ish months ago, maybe more.)

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Posts: 309
Admin
Joined: 4 years ago

You will probably need to open a support ticket and attach both the BaseHead debug log and the apple crash log. Also, a file that is causing this problem to occur. 

Would also need to know macos/version, if it is an M1 mac, PT version 

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Posts: 11
Customer
Topic starter
Joined: 5 years ago

It's on PC not mac, but I'll open a ticket.  Thanks.

 

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